Text copied to clipboard!
Title
Text copied to clipboard!Front Office Supervisor
Description
Text copied to clipboard!
We are looking for a Front Office Supervisor to oversee the daily operations of our front desk and ensure that all guests receive outstanding service. This role is essential in maintaining the smooth functioning of the front office, including supervising front desk staff, managing guest check-ins and check-outs, and handling guest inquiries and complaints. The ideal candidate will have excellent communication and leadership skills, a strong customer service orientation, and the ability to multitask in a fast-paced environment.
As a Front Office Supervisor, you will be responsible for training and mentoring front desk agents, ensuring that all procedures are followed correctly, and maintaining a high level of professionalism and hospitality. You will also be expected to collaborate with other departments to ensure guest satisfaction and resolve any issues that may arise during a guest’s stay.
This position requires a proactive individual who can anticipate guest needs and take initiative to improve service delivery. You should be comfortable using hotel management software and have a good understanding of front office operations. Previous experience in a supervisory role within the hospitality industry is highly desirable.
Key duties include monitoring staff performance, scheduling shifts, managing reservations, and ensuring that the front desk area is clean and organized. You will also be responsible for handling cash transactions, preparing reports, and assisting with audits. Your ability to lead by example and foster a positive work environment will be crucial to the success of the front office team.
If you are passionate about hospitality and have a knack for leadership, we invite you to apply for this exciting opportunity to be part of our dynamic team.
Responsibilities
Text copied to clipboard!- Supervise front desk staff and daily operations
- Ensure excellent customer service and guest satisfaction
- Handle guest check-ins, check-outs, and reservations
- Resolve guest complaints and issues promptly
- Train and mentor new front desk employees
- Coordinate with housekeeping and other departments
- Maintain front desk cleanliness and organization
- Prepare daily reports and assist with audits
- Manage cash handling and billing procedures
- Monitor staff performance and provide feedback
Requirements
Text copied to clipboard!- Proven experience in a front desk or supervisory role
- Strong leadership and communication skills
- Excellent customer service abilities
- Proficiency in hotel management software
- Ability to multitask and work under pressure
- High school diploma or equivalent; hospitality degree preferred
- Flexible schedule, including nights, weekends, and holidays
- Attention to detail and organizational skills
- Problem-solving and conflict resolution skills
- Professional appearance and demeanor
Potential interview questions
Text copied to clipboard!- Do you have previous experience in a hotel front desk role?
- Can you describe a time you resolved a guest complaint?
- Are you comfortable working a flexible schedule?
- What hotel management systems have you used?
- How do you motivate and lead a team?
- What steps do you take to ensure guest satisfaction?
- How do you handle high-pressure situations?
- Are you familiar with cash handling and billing procedures?
- What is your approach to training new staff?
- Why are you interested in this position?
